Voice, SMS, and Infrastructure
A self-managed stack: routing, delivery, compliance, and live operations in one control plane.
2-Way SMS Gateway
Zero-skip delivery guarantee across 190+ countries. Full-duplex keyword routing with real-time status tracking — Delivered, Replied, Rejected, Errored — all visible from your dashboard.
| Route ID | Type | Status | Throughput |
|---|---|---|---|
| route_0a1b2c | Dedicated | Active | 450 msg/s |
| route_3d4e5f | Shared | Active | 220 msg/s |
| route_6g7h8i | Dedicated | Provisioning | -- |
Fvi-SiP Cloud Call Center
SIP-based cloud telephony with agent accounts (FAA), manager oversight (FAMA), and self-managed enterprise control (FSAMA). Auto-dialing, call recording, and live monitoring built in.
Agent Monitoring Hub
Track agent status in real time — Working, Rest, Online. Upload Excel task files with up to 10 columns, manage permissions, and review call recordings with transcription.
Confirming my appointment for Thursday at...
Active call — Duration: 4:32
Can I reschedule to next week?
Self-Managed Enterprise
Full control at the FSAMA tier. Provider has zero access to your call center account. SIP trunking, sender ID management, and crypto billing for complete operational autonomy.
Webhook Engine
Real-time event delivery with configurable retry logic, signature verification, and payload inspection for every message and call event.
{
"event": "sms.reply",
"timestamp": "2025-03-15T14:32:01Z",
"data": {
"msg_id": "msg_9x8k2f",
"from": "+12025551234",
"body": "Yes, confirmed",
"route_id": "route_0a1b2c"
}
}Real-Time Infrastructure Metrics
Live telemetry from the Fvi network — messages, calls, and queue state as they happen.
Messages Today
2.4M
Active Calls
8,421
Countries
190+
Platform Uptime
99.997
| Queue | Channel | Waiting | Avg Wait | Status |
|---|---|---|---|---|
| Sales Inbound | Voice | 4 | 22s | Active |
| Support Tier 1 | Voice | 7 | 45s | Active |
| SMS Replies | SMS | 12 | 8s | Active |
| Onboarding | Voice | 0 | -- | Idle |
| Escalations | Voice | 2 | 18s | Draining |