Privacy Policy
Last updated: July 2026
Information We Collect
We collect information you provide directly: account details, phone numbers, contact information, and communication content transmitted through our platform. We also collect usage data including API requests, message delivery status, and call metadata for service optimization.
How We Use Your Information
Your information is used solely to operate, maintain, and improve our SMS and telephony services. This includes message routing, delivery tracking, billing, fraud prevention, and customer support.
Data Sharing
We do not sell your personal data. We may share information with telecommunications carriers and infrastructure partners as necessary to deliver messages and calls to their destinations. We may also disclose information if required by law.
Data Retention
Message and call logs are retained for up to 90 days for operational purposes. Account information is retained for the duration of your account plus 30 days after closure. You may request deletion of your data by contacting our support team.
Security
We implement industry-standard encryption for data in transit (TLS) and at rest. Access to customer data is restricted to authorized personnel only.
Contact
For privacy-related inquiries, contact us at contact@fvi-sms.com or via Telegram at @fvigateway.